FAQ

Understanding FAQ

What currency are the prices do I see in the site?

All prices are in CAD.

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at trueformgoods@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at trueformgoods@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to trueformgoods@gmail.com. and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

What is an FAQ?

FAQ stands for Frequently Asked Questions. It is a collection of common inquiries and their answers, designed to help users quickly find information without needing to contact support. This is particularly useful because many people have similar questions. By having a dedicated FAQ section, businesses can provide immediate help, which improves customer satisfaction.

Why is an FAQ important?

Having an FAQ section is essential because it serves as a resource for users who seek quick responses. However, FAQs also reduce the workload on customer support teams. Therefore, a well-organized and informative FAQ can lead to more efficient service. Additionally, by addressing concerns upfront, businesses can build trust with their audience, which is crucial for retention.

How to create an effective FAQ?

To create an effective FAQ, first gather common questions from clients and customers. Then, provide clear and concise answers. It's important to use simple language because many readers might not be familiar with technical jargon. Also, keep the FAQ updated with new questions as they arise, so it remains a relevant and current resource.